If the purchase wasn't right for you, getting your money back is a normal button, not a negotiation.

01What qualifies

Any purchase you made from your Vance Rank workspace — a Full Scan, Verify, Review, or a Patrol subscription — can be refunded while it has not yet delivered its core work. In plain terms: if the scan hasn’t run, the verification hasn’t completed, or you cancel a Patrol month before its checks have mostly been delivered, the order is refundable.

02How to request one

Open Billing in your workspace, find the order, and press Request refund. You will see the product, the amount, and what closing the purchase does to your access before you confirm — no dark patterns, no retention maze. If you'd rather talk to a human first, email [email protected] and we will handle it from there.

03What happens after you request

The request goes to our payment provider, and the order shows as “processing” until the provider actually completes it — pressing the button doesn’t finish the refund; only the provider’s confirmation does. When it is confirmed: the order is marked refunded, access granted by that purchase is closed, and a confirmation email reaches your account address. The money returns to the original payment method; how fast it appears on your statement depends on your bank, not on us.

If the provider cannot complete the refund, your order stays paid and your access keeps working — nothing silently disappears — and you are told exactly what happened and how to resolve it.

04The one real exception

If Vance Rank already performed and verified remediation work on a store using what this purchase funded, the delivered service has value on your side and a refund is no longer automatic — contact us and we will review it case by case. Unused credits, future subscription periods, and purchases whose work hasn't been delivered are not affected by this.

05Subscriptions

Patrol plans are month-to-month. Cancel from your billing page or by emailing us, and the subscription simply stops — you are not billed again after cancellation.

06Your statutory rights

Nothing in this policy limits non-waivable consumer rights that apply to your purchase under the law of your country. Where this page and applicable law differ, the law stands.